11 must-know things about starting a commercial janitorial small business

Offices will always need cleaning. Your commercial janitorial small business’ potential for success is as high as you can take it!

One of the things that draw us to other people, buildings and surroundings is cleanliness.

This requirement has in turn spawned a multi-billion dollar cleaning industry that comprises of the residential cleaning, commercial janitorial services, laundry/dry cleaning, and specialty cleaning sectors.

The U.S. commercial janitorial services sector’s revenue for 2017 has been given as $56 billion.

The chart below shows the sector’s past and expected annual revenue growth rates.

Source

Also, as can be seen in the chart below, the prices at which janitorial services are sold have been steadily rising over the years.

Source

The reasons behind the growth of the janitorial sector have been given as:

    • increased nonresidential construction activity
    • declining office vacancy rates, and
  • growth in the number of businesses
Cleaning carpets and upholstery will boost your janitorial business’ revenue potential

A noteworthy observation for entrepreneurs considering taking a plunge into the janitorial business is that carpet and upholstery cleaning services provide 10% of the cleaning industry’s total revenue.

Accordingly, in addition to your core office cleaning service, your janitorial outfit can also provide carpet and upholstery cleaning services, or at least subcontract this to reputable pros until you can have the capacity to do it yourselves.

Also, because there are few barriers to entry, the industry is fiercely competitive.

Any office cleaning account you land must therefore be given the highest quality of service possible; the average cleaning company loses as much as 55% of its client base annually as a result of poor service.

Ready to start working the second or third shifts, cleaning up after offices are empty?

Here’s what you must know:

Offering a commercial janitorial service involves lots of hard work. Are you up to it?

1. Your entrepreneurial side really needs to show up if you’re going to make it

Make no mistake about it — starting a commercial janitorial small business and being successful at it will NOT be easy. Lots of hard work and sacrifice are just the default minimum requirements.

According to a 40-year industry veteran, Gary Clipperton, a couple of entrepreneurial and managerial skills will also be required from you. These traits include:

    • Determination — To get through the inevitable hurdles of starting up, sales rejections and day to day setbacks, you will need to have copious amounts of drive, perseverance and grit.
    • Salesmanship — Making it in the janitorial services industry is also about spreading the word about your cleaning business, and constantly trying to find new opportunities and then closing deals masterfully
    • Organization — You’ll need to create plans that can work, and then work hard to ensure that they do. When it’s time to work you must be prepared to focus and prioritize
    • Performance — One of the requirements for success in this industry is the ability to provide consistent results every day. You’ll need to pay attention to detail and have the discipline to follow through each and every day
  • Astuteness — Each and every decision you make will have pros and cons; astuteness will help you to make the right decision most of the time
Typical janitorial tasks are physically-demanding and repetitive

Some of the other traits that you’ll need include:

    • Physical stamina — This is tough, physical work; you’ll need enough stamina and endurance
    • Mental stamina — The tasks are repetitive and therefore un-stimulating, not to mention that in the early days you’re likely going to be working solo. You’ll therefore need to keep yourself motivated to avoid succumbing to boredom.
    • Trustworthiness — Your clients will obviously be wary about leaving and giving you access to their possessions; you and your team’s utmost trustworthiness will put them at ease
    • Likability and friendliness — You’ll need some social skills in order to cope with all manner of clients. Knowing how to create and maintain professional relationships will be essential.
    • Time-keeping — This is self-explanatory. Imagine the disgust on a client’s face when your team’s lateness for a morning cleaning session forces the client to delay normal opening time by an hour!
  • Creativity — You’ll need to employ some ingenuity in marketing your janitorial business; your ideas will need to be memorable in order to achieve the impact you desire
Office cleaning is about getting an office to look this welcoming every day

2. Decide what sector of the commercial janitorial business you’ll focus on

Commercial cleaning covers different descriptions of commercial establishments. It’s therefore up to you to decide where your focus will be at the onset, of course bearing in mind that you are going to be starting small.

Your options include the following:

    • Cleaning offices (what this guide will focus on)
    • Cleaning pub and leisure premises
  • Builders’ cleans — This is a type of service required by building companies.

Clients tend to describe the type of cleaning they require using terms like: final cleans, handover cleans, sparkle cleans, finishing cleans, deep cleans, etc. The term used should inform the quote you’ll provide.

Some of the situations and/or premises where you services will be required include: office moves, refurbishments, new-build homes, new-build commercial premises, shopfitters and letting agencies.

    • Cleaning new-build homes — This involves giving new-build houses a thorough finishing clean in readiness for their occupation
  • Cleaning new-build commercial premises — This involves giving new-build commercial premises a thorough finishing clean in readiness for their occupation
Your janitorial team’s cleaning will need to impress right from the office entrance

3. Be conversant with what cleaning offices involves and requires

The office cleaning sector of commercial cleaning is a competitive one; most cleaning companies target office cleaning contracts and these represent 31% of industry revenue.

The target is every occupied commercial building in each city and the competition is between large national and franchise operations, (30% market share), and independent janitorial small businesses, (70% market share).

In cleaning offices, your commercial janitorial small business will be required to perform the following tasks, and repeat the routine daily:

There are lots of surfaces that need to be cleaned in every office
    • Cleaning desktops and surfaces
    • Vacuuming or mopping floor surfaces
    • Emptying waste baskets
  • Cleaning kitchens
Keeping office bathrooms fresh and spotless is a priority area
    • Cleaning toilets
    • Cleaning glass surfaces
  • Other minor related duties

It’s worth appreciating the fact that office cleaning presents the companies involved with opportunities for more business through referrals.

If your client is impressed, or if visitors to the premise are impressed, it is quite likely that your company’s name will be recommended to a potential client who needs a better service. Of course, one of your clients may have several branches that also need to be cleaned.

Office cleaning is characterized by the following:

    • Daily cleaning from Monday to Friday (allowing you to be free during the weekends)
    • Early morning and then late afternoon to early evening cleaning hours (allowing you to be free in the middle of the day; ample time for marketing, etc)
    • Where key access is provided and extended cleaning time allowed, you can quite conveniently find replacement staff to cover for a regular cleaner who was unable to show up
    • A lighter scope of work compared to, say, cleaning pubs and restaurants
  • More ease in finding good staff than is the case for builders’ cleans and leisure premises cleaning jobs

4. Understand the various categories of office cleaning services you can provide

Because different commercial premises have varying cleaning requirements, there really cannot be a “one size fits all” type of approach to providing office cleaning services.

Your janitorial company will therefore have to provide a customized cleaning service for each of its client.

Your clients’ requirements can generally fall under the following office cleaning service levels:

Some offices’ cleaning requirements are rather minimal…
  • Light office cleaning — This package is suitable for companies that do most of their business online and typically characterized by: having few or no employees, not being open to the public, and selling services rather than products.

For such offices you may only need to provide a few cleaning sessions monthly.

  • Moderate office cleaning — This package is suitable for offices that: are small- to mid-sized, regularly have to deal with inventory, supplies and equipment clutter; have a few employees, have a frequently used breakroom, and receive visitors sporadically. The staff likely do minor spot cleaning through the week.

Here you can provide a thorough weekly clean that includes floor cleaning. Disinfecting and organizing can also be part of the package.

Larger establishments will have much more demanding cleaning requirements
  • Mega office cleaning — This package is suitable for large businesses that: have many employees and are open to the public, are concerned about germs and allergens, and need to look hygienic and attractive for their customers.

For such premises you may be require to provide cleaning services 3–5 times weekly. Cleaning should include floors, bathrooms, breakroom, and window cleaning.

Cleaning medical facilities will need your team to be wary about potential hazards
  • Potentially hazardous office cleaning situations — Some of your clients that will fall under this category may include:
    1. Owners or operators of medical facilities
    1. Businesses that care for animals or that allow office pets
    1. Businesses that care for children
    1. Food services operations
    1. Craft-oriented businesses
  1. An office that needs cleaning after hosting an especially messy holiday party

Here you can provide a thorough wall-to-wall, top-to-bottom clean once a day.

  • Day porter / Janitorial cleaning — This package is suitable for offices that require a specialist cleaner to be on site all day long attending to cleaning situations as they unfold.

You are likely going to provide this service in addition to a regular cleaning schedule; this service is typically charged by the hour.

5. Getting started — Choosing a business name and legal structure

The first step for you will be to choose a name for your business.

Obviously the name will need to sound professional enough for the professionals you’ll be targeting.

Here are some tips for naming a cleaning business:

    • While you can use mish-mash names, ensure that the word you create will make sense. For example, the name ‘Moppiclean’, made by combining the words ‘mopping’ and ‘clean’, can sound awkward
    • The right name shouldn’t be too plain; make it original, unique and sleek. Try to avoid buzzwords like ‘solutions’, etc. Avoid obvious clichés as well.
    • While you can incorporate the name of your location, ensure that this won’t be a hindrance for your expansion plans later on
    • Avoid obscure words that will puzzle potential clients with regards to the service you provide. The word should also be easy to pronounce and remember
    • Choose a word that will fit in well with the name of your website and email address
    • Choose a word that has not been used by any of the local competition
  • Be willing to choose another name later on if need be

The second step will to choose a legal structure for your cleaning company.

There are quite a number of options here including sole proprietorshippartnershiplimited company and limited liability partnership, and each offers distinct pros and cons that you can read about here:

6. Registering for a business license, opening a bank account, and getting insured

Depending on your business’ location you may be required to have a cleaning business license or a regular business license; these are sometimes referred to as “Service Contractor’s Licenses”.

Prior to getting a license, however, you may need to be “bonded”, meaning that you’ll have to apply for a License Bond.

Not all state and local governments impose these requirements though.

Nevertheless, landing certain clients will require you to be licensed or bonded. In this case, you’ll proceed as follows:

    1. Start by filing a “Doing Business As” or business license application with your local municipal government
    1. Open a business bank account
    1. Refer to the SBA’s Licenses and Permits page to confirm whether or not you need a cleaning license to operate in your area
    1. If so, make the necessary application
  1. Get in touch with an insurance company and seek information about license bonds and surety bonds

Reasons why your cleaning company will need these bonds:

    • License and Permit Bond — You’ll need these bonds if you’re licensed by your municipal government. Since local governments can be sued for licensing cleaning contractors or professionals who deliver a poor service, they use these bonds to shield themselves against lawsuit costs
  • Janitorial Bond / Housekeeper Surety Bond — These are used to compensate clients who paid for a service but never received it. As such they effectively help to secure and enforce contracts

Understandably, many clients will feel confident about signing contracts if your cleaning small business is ‘bonded’. Displaying this fact on your promotion material will definitely help your cause.

Insurance cover for your commercial janitorial business

Three types of insurance that may be applicable:

    1. Public liability insurance — This will protect you from third-parties’ claims of personal injury or property damage (including accidental incidences). In the U.S. this is known as Commercial General Liability
    1. Professional indemnity insurance — This will protect you against claims made by unhappy clients or employees. In the U.S. this is known as Errors and Omissions (E&O) insurance.
  1. Employers’ liability insurance — When you start hiring, this will cover you against claims from your employees in the event that they have sustained injuries or fallen sick whilst in your employ
Rolling janitorial carts are synonymous with the office cleaning business

7. The supplies, equipment and uniforms needed for your commercial janitorial small business

When starting your business the initial investment for supplies and equipment can be fairly low.

In most cases this budget will be determined by the requirements of your first client(s).

Assuming that you’ll start with a small building (<15,000 Sq. Ft.) that needs to be cleaned once or twice weekly, your requirements can be as follows:

A flat mop
  • A dependable commercial vacuum

Budget: $300-$1000.

NB: With under $500 worth of supplies you can offer up to $3000 worth of cleaning services monthly.

For a medium-sized building, (15,000–50,000 Sq. Ft.), you’ll need more supplies and additional equipment that may include:

    • mop buckets
  • vacuums, etc

Budget: $600 — $10,000

NB: Each of the rolling carts must contain the following:

    • all the required cleaners (i.e. toilet bowl cleaner, stainless steel cleaner, glass cleaner, all-purpose cleaner) and air deodorizer, etc
    • mop & bucket
    • broom & dustpan
    • extra paper products for restrooms
    • paper towels, microfiber, and cleaning towels

Preparing your cleaning products:

Rather than doing your mixing manually, it is advisable to invest in a mixing station that’ll do this automatically. The mixing station will be connected to a water source and will then automatically mix the required solutions from the respective concentrated chemicals. Using this equipment will increase efficiency and prevent wastage.

Color-coded spray bottles

You can get a free mixing station from your supplier of concentrated cleaning products. As part of the package you’ll also get matching spray bottles that are color-coded and properly labeled.

Types of vacuums that you’ll require:

Equipment for floor cleaning and maintenance:

Your requirements will be informed by building size and the dimensions of the hard floor surface you’ll need to clean, and may include:

A ride on scrubber
    • several mops and buckets (enough to ensure you can adhere to the flat mop color coded system whereby a mop used for the restroom can’t be used in other areas)
    • a walk behind auto scrubber (in case there are large floor areas and hallways)
Investing in quality uniforms for your staff will be advantageous on multiple fronts

Considerations for your employees’ uniforms

It is absolutely necessary for all of your cleaning staff to wear some sort of uniform, the choice of which will be determined by the type of shift they are doing.

For example:

    1. Out-of-hours cleaning: Men can wear a waistcoat and ladies can wear a general cleaning tabard (tunic)
  1. During office hours: Both can wear dark trousers, shoes, and a branded shirt or blouse respectively

The tabard and waistcoat are secondary-layer items of uniform and will be a cost-effective option.

Primary-layer type uniform items like t-shirts and polo shirts are visually appealing but will cost you more because each employee will obviously need more than one t-shirt or polo shirt.

As part of your branding effort, the tabards and waistcoats can be emblazoned with your company’s name and logo, preferably in one color to keep costs down.

The name and logos can be stitched or embroidered on the uniforms instead of being screen-printed on them. This way the uniforms will look better and last longer.

8. Staffing your commercial janitorial small business

The need to hire competent staff is especially true for the cleaning business; it’s quite easy to lose a customer if one or several of your staff cannot play the part as required.

To ensure that you have the best staff on board you will have to hire the best team possible. The following are some of the traits to look for when hiring cleaning staff:

    1. Previous cleaning experience — While hiring persons with previous experience may be necessary, candidates who meet this requirement need not have too much of it. They just need to have the sort exposure that is required to really appreciate what the job is like, what is required of them, and may be enough to convince them to want to make a career of it.
    1. Hard-working, self-motivated and independent — The first of these traits is necessary because this job is very physically demanding. The second one will ensure that the person can work on their own for long spells of time. The third one will ensure that the person doesn’t need to have a supervisor looking over their shoulder all the time.
    1. Friendly — While the staff will mostly be working in the absence of the clients you still need them to be capable of representing the company well when the situation requires them to.
  1. Job commitment and client loyalty — You really need staff who’ll want to get the job done when it needs to be. Such employees will not let other commitments get in the way of them keeping their clients satisfied, and in case they can’t show up for a cleaning session they’ll genuinely want to make the clients happy next time round.

After finding suitable candidates that you can employ you must also conduct some pre-employment screening. Doing this will involve going through these individuals’ histories; you don’t want to be sued for hiring negligence later on when one of your employee’s criminal past catches up with them.

How to find candidates

When it comes to hiring there are various ways to get the word out there including:

    • Contacting job centers — This will involve registering with your local job center and getting an employer’s reference number. You’ll then call a national contact center and provide details about the job you wish to advertise. While all this will be done free of charge for you, chances are that your application may get lost among the many the center receives. Then again, in case you get lucky and your application goes through, the response rates may be low.
    • Local advertising — Placing ads in the vicinity of your new account’s location is perhaps the best way to find staff; few people would be willing to travel a considerable distance to work a short cleaning shift. There are quite a number of places where you can place your ads e.g. local shops, post offices, supermarkets, ad boards, etc. When people respond to the ad ask them where they saw it. This will help you identify the best places to post your ads in the future.
    • Word of mouth — This will involve tapping into the area’s cleaning staff network; cleaners know other cleaners — you should be able to find people you can work with this way.
  • Local newspapers and online advertising — The job section of local newspapers is where your ad will go. For online advertising you’ll need to find popular sites that people visit to get information about job vacancies. The best sites for this in the U.S. and Canada are Craigslist and Kijiji respectively.

What your job ad should say

The following details should be on your cleaning job ad:

    • Whether the position is temporary or permanent (it is usually permanent but if temporary specify this)
    • Number of hours per week (hours/shift X no. of shifts weekly)
    • Number of days’ work per week (e.g. 5 or 7 days)
    • Shift start and finishing times
    • Work location’s postcode
    • Hourly rate or salary (saying “starting at $X/hr” shows the rate can be increased)
    • General description of the position and its requirements (emphasize on required traits e.g. reliability, experience preferred but not required, etc)
  • How candidates should apply for the position e.g. application form, telephone call, etc.

Other helpful details:

    • Whether the staff will need their own car to drive from one job to the next
  • Description of any benefits you offer e.g. health benefits, etc

Details for a local ad:

    • When the job starts e.g. immediately
    • Days of the week and working hours
    • Starting rate per hour
    • Traits desired
  • Your name and phone number

Conducting interviews

Cleaning job interviews need not be formal sessions; you can organize for a brief meeting where you’ll meet an applicant and let them know what your expectations are.

During this meeting you’ll want to assess and find out the following:

    • An applicant’s character, demeanor, background, skills and experience
    • Level of interest in the position
    • Whether the applicant can work as part of a team
    • Whether the applicants still feel sure about taking the job now that they know what it involves
  • Applicants’ presentation and general cleanliness

Point out the following details about what is unacceptable:

    • Arriving late
    • Short-notice absences
    • Absence without notice
    • Using clients’ equipment or telephones
    • Theft
    • Bad presentation
  • Tea or cigarette breaks

Questions that will reveal key information:

    • If they are working at the moment; if so, why they applied for the position
    • Reasons for leaving the current job (if applicable)
    • Reasons for leaving the last job (if unemployed)
    • How long they’ve been doing cleaning work
    • If they have problems with the working hours and/or days of work
  • If they know what the hourly rate and payment frequency are (you want to know what could cause them to leave shortly after starting)
Work auditions can help to reveal potential star employees that can be overlooked if interviewing is your only gauge for hiring

Solely relying on interviews may see you lose out on potential stars.

Perhaps you could consider using Katie Pearse’s approach, auditioning rather than interviewing.

In this case applicants accompany a team to a job and try to do it. Katie offers to pay applicants for the effort but lets them know they’ll only be hired if they perform as expected.

NB: Retain the contacts of promising but unsuccessful applicants — you can reach out when you have an urgent situation

Considerations about training and evaluating your cleaning staff

    • You must be able to identify if an employee needs specialized training. Do this by comparing what employees can do with what they must do i.e. gap analysis. This ‘gap’ must be filled with appropriate training
    • Regularly evaluate your team’s soft skills (social skills), sensitivity to clients’ feelings, customer service abilities, and their ability to handle situations where breakage or damage of clients’ property has accidentally happened during cleaning
  • For effective training use the Tell-Show-Do-Review technique i.e. telling about each step, demonstrating, doing, and finally reviewing each step. For this and more tips go here.

Some tips for employee motivation and reward

From the onset, it’s important to realize that rewards go beyond money. With this in mind, here are some ideas for staff motivation:

    • Involve them in the decision-making process
    • Listen to and address their grievances and complaints
    • Communicate clearly
    • Don’t over-control them
    • Recognize achievements
    • Reward when appropriate
    • Conduct regular appraisals
    • Handle situations with tact
    • Keep your word
  • Make everyone feel that they are part of the team

9. Marketing your commercial janitorial small business

The only way that your cleaning business will start making money is if you can close contracts. Before you do, you’ll have to locate prospects and convince them to hire your service.

The art of landing accounts is therefore a prerequisite for success in the cleaning business.

So, how do you get started?

Marketing and advertising tips from Gary Clipperton:

    • Start by developing a list of target accounts, normally within a 20 mile radius of your home or office
    • Prospecting accounts where you have previous working experience or an inside contact(s) can be easier because you know how the business operates and you can gather information about the current cleaning service i.e. if the client is happy with the service, and if so, aim to qualify as the potential replacement
    • Prepare brochures after you’ve determined the scope of cleaning services you can offer
    • Develop your elevator speech; an effective one could have the following components: greetings, obtaining permission to give out your card, stating your name and company name, briefly stating what you do and mentioning that you offer free price quotes, finally asking whether the person knows anyone who might be interested.
    • When meeting building owners or managers have a sales presentation manual that features as many relevant sales points as possible. Be ready to ably answer questions concerning your capabilities. The aim is to convince them that your company’s cleaning value-added services are superior to the competition’s
    • Get a target account list from local libraries or from Info USA and then call prospects
    • Join leads exchange clubs in your city, network with fellow business owners e.g. via your local Chamber of Commerce
    • Visit general contractors, commercial realtors, building owners and janitorial supply firms to introduce your service
    • Reach your target account list via post card mail-out (direct response mailer); offer discounts and a free estimate
    • Consistently follow up on everyone you’ve contacted to ensure they’ll remember you when they want to make a change
    • Impress your new client and then ask for referrals and a letter of recommendation
  • Invest in a functional website, not necessarily to get leads but to boost your credibility

NB: Measure the effort required to set a bid appointment, generate a lead, find a qualified prospect, and to secure a contract. Note that if customers aren’t rejecting your prices about 20% of the time, you could be charging too low

Marketing and advertising tips from Robert Gordon:

    • Remember that marketing is perception-driven and will tell potential clients whether your company is large or small, local or national, formal or informal in terms of service delivery, and how professional you are
    • Decide on the location of the offices you’ll target — you obviously want to target an area with high office density
    • Find out who the appropriate person to contact is e.g. office manager, office administrator, office supervisor, facilities manager, or building manager; you want to know who is in charge of cleaning
    • Send this person the right information via email, post or fax. This may include: a typed letter (1 or 2 pages), brochure, glossy A4 information card, personal yet professional message about your services, and a well presented flyer/leaflet
    • Highlight the benefits of your service i.e. better rates, better cleaning management, regular audits, cover cleaning staff, etc.
    • Address any problems the potential client could be having with the current cleaning service and convince them that it’s worth considering a change
    • Make a follow-up via phone after 7–14 days. If your promotional material wasn’t received send it again
    • Market your cleaning business online via your website, search engine advertising and directory websites
    • Network regularly
    • Make the most of opportunities e.g. asking for leads or recommendations when chatting with a current client, asking if a client would consider paying some more in exchange for more cleaning time after you notice that your team is consistently running out of time when handling a particular account, etc
  • Even after you’ve built a decent-sized client base don’t stop pushing sales!

10. Tips for preparing a bid proposal package and the bidding process

Probably the best way to approach this crucial requirement is to present the bidding/quoting approaches of two industry experts, Gary Clipperton and Robert Gordon, side by side.

You can then make the most of both to suit your company’s purpose:

(Example of a cleaning services profile)

11. The first cleaning job for your very first client

In your quote you will have factored in all that you need to start working the new account i.e. machinery, equipment, cleaning supplies and uniforms.

The vacuum will most likely be the most expensive item on your list. Nevertheless, if you are starting with a very small account, you could have an arrangement to use the client’s vacuum.

Only supply such consumables if they are part of your quote

Desist from supplying any consumables unless they have been listed in your quote. If the client is amenable to having you supply these then take it as an opportunity to earn some extra revenue.

Here we are talking about: toilet rolls, bin liners, black bags / council refuse sacks, hand towels, center-pull or other paper products, and dishwasher tablets / washing-up liquid.

The spaces you’ll be cleaning should inform your choice of cleaning equipment

In selecting equipment consider the elements of maneuverability, productivity, ease of use, cost efficiency and transportability. You may even need different sizes of machine in order to work different space requirements at the client’s premise e.g. a large machine for wide open spaces and a smaller one for congested areas.

Things to remember for the first shift:

    • Arrive some time before the shift’s start time. This will give you enough time to settle in nicely and prepare yourselves for the task ahead.
    • It’s preferable for you to be present. You’ll need to discuss the requirements of the job with your team, pointing out every task that needs to be done, and regularly demonstrating how a procedure should be carried out.
    • Additionally, you’ll need to demonstrate the procedure for the alarm system and discuss key access
    • After the shift is over, walk around the premise with your team to check for details that could have escaped your attention. Have these handled and instruct the team to do the same for subsequent sessions.
    • When you are satisfied that all is well have the supervisor lock up and activate the alarm.
    • The following morning you can either call your client or pay them a brief courtesy call. Find out if everything was done to satisfaction; if not, offer to do it immediately — chances are that the client will not mind having it done by their own people the first time. Nevertheless, ensure that your team doesn’t allow such to occur again.
    • Visit the premise every evening for the next two weeks to ensure that all is being done to the required standard.
  • It’s normal to take double the time required for the job on the first evening; once the learning curve has been mastered the team will more or less use the required time to get the job done.

This is generally the approach to handling all the other accounts you’ll acquire as your commercial janitorial small business grows.

Nevertheless, to ensure that your team’s cleaning standards and your clients’ satisfaction with the service being provided remain high, conducting regular audits and following up on the same will be essential.

The audit process is something like this:

Source

In following up on the audit, you should do this from the point of view of your team and that of the client.

For the team, talk to the supervisor and/or the cleaner(s) responsible and try to find out why a particular task is not being handled as required. The feedback you receive should inform the course of action you should take; this will generally be about how to improve that task’s performance.

Next, after personally inspecting how the instruction is being carried out by your team, confirm from the client that this is satisfactory and then give feedback to your team.

Always remember this statement from one cleaning business owner — good work goes unnoticed for years, but a bad job gets you fired immediately.

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